A&Z Associates Inc.,an accounting firm,lost its clients to other firms that used the latest technology and software to specialize in separate tasks such as payroll,tax preparations,etc.This implies that the accounting firm:

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A great advantage for many service industries is the fact that many services, because of their intangibility, are less subject to obsolescence than goods. While this is an obvious advantage, it has also led some service firms to be sluggish in their approach to marketing. The accounting firm was subject to obsolescence as it lost its clients to other firms that specialized in separate tasks such as payroll, tax preparations, etc.