Tim's Auto Service stations were fined for failure to provide the services billed and other things.After being fined,Tim's refocused its business and began a coordination of efforts directed at improving customer satisfaction,increasing employee participation in decision making,improving supplier partnerships,and facilitating an organizational atmosphere of continuous quality improvement known as
A) total quality management.
B) total quality commitment.
C) quality improvement planning.
D) customer satisficing.

Question

Quizplus · Accepted Answer

The coordination of efforts aimed at improving customer satisfaction, increasing employee participation, improving supplier partnerships, and creating an atmosphere of continuous quality improvement are all key components of Total Quality Management (TQM). TQM is a comprehensive approach to quality management that involves all aspects of an organization, including employees, suppliers, and customers, in the pursuit of continuous improvement. It is the best choice because it aligns with the actions that Tim's Auto Service took following their fines.

Tim's Auto Service Stations Were Fined for Failure to Provide