Cory's Cleaners embarked on a plan to make its dry-cleaning staff happy with their jobs in the summer.Cory felt this was the perfect time to institute the plan because the high day-time temperatures added to the high temperatures in the cleaners from pressing machines,irons,driers,and other heat-producing equipment made working there unpleasant at times.Cory brought in portable air conditioning units,stocked a freezer with ice and cold treats,and stocked a refrigerator with cold drinks.He gave employees a five-minute break every hour so they could get a drink and stand in front of the air conditioner if they wanted to.At the beginning of the summer he had three employees who reported they were satisfied with the work environment as it was,the remaining ten employees were dissatisfied.By the end of the summer he found that there were four employees who reported they were now satisfied with the work environment,two employees were dissatisfied and the remaining seven were not dissatisfied.He was puzzled by these results because he thought employees should be satisfied or dissatisfied and asked you for input.You explained that he has stumbled upon the same results of a famous motivational researcher.Which of the following researchers proposed a theory of motivation based on satisfaction and dissatisfaction?

Question

Quizplus · Accepted Answer

Herzberg proposed the two-factor theory of motivation, which suggests that there are two factors that affect employee satisfaction and dissatisfaction: hygiene factors (such as working conditions and pay) and motivators (such as recognition and opportunities for growth). Herzberg argued that improving hygiene factors could eliminate dissatisfaction but would not necessarily lead to increased job satisfaction, which can only be achieved through the presence of motivators. The results at Cory's Cleaners are consistent with this theory, as the improvements made by Cory (such as the air conditioning and cold drinks) addressed hygiene factors and led to a decrease in dissatisfaction, but did not necessarily increase overall job satisfaction for all employees.

Cory's Cleaners Embarked on a Plan to Make Its Dry-Cleaning