The appearance of physical facilities, equipment, personnel, and communication materials is summarized by the service dimension called:
A) reliability.
B) responsiveness.
C) tangibles.
D) assurance.
E) empathy.
Correct Answer:
Verified
Q38: The knowledge gap differs from the standards
Q39: The standards gap differs from the communication
Q40: The difference between a firm's service standards
Q41: Dr.White is experienced and is regarded as
Q42: The residents of Safe Life, a retirement
Q44: Skyline Aviation is unable to gain the
Q45: Which of the following service dimensions involves
Q46: The University of Westry has a very
Q47: The service dimension that refers to the
Q48: A well-known restaurant asked its customers to
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents