A fast-food outlet offers home delivery.When Chris calls to place an order, the restaurant informs him that the delivery of the order will be delayed because of a delivery staff shortage.Which of the following is most likely to be reduced by the fast-food outlet by using the strategy given in the scenario?

Question

Quizplus · Accepted Answer

The communication gap is most likely to be reduced by the fast-food outlet by informing Chris about the delay due to a delivery staff shortage, as it involves providing customers with realistic expectations about delivery times, thereby managing their expectations and reducing misunderstandings.

A Fast-Food Outlet Offers Home Delivery