Joanne bought a gift for her friend's birthday from an online website.The service provider failed to deliver the gift on the day it had promised.To compensate, the service provider provided coupons to Joanne a week later, which she could use to make more purchases online from them.The service recovery strategy that the service provider used in this instance was:

Question

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The service provider used a fair solution to compensate Joanne for their mistake. By providing her with coupons, they not only compensated for their error but also gave her an opportunity to make more purchases in the future. This is a good service recovery strategy that can help to retain customers and improve the overall image of the company.

Joanne Bought a Gift for Her Friend's Birthday from an Online