The managers of firms will increase the delivery gap by providing incentives to service providers.

Name: The managers of firms will increase the delivery gap by providing incentives to service providers.
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Question

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Managers typically aim to reduce the delivery gap by providing incentives to service providers, as this encourages better performance and aligns the service delivery with customer expectations, thereby improving customer satisfaction and loyalty.

The Managers of Firms Will Increase the Delivery Gap by Providing