Which of the following is not included in the LARA framework that is used as part of a company's service recovery?
A)Listen to customer conversations.
B)Act on the company's needs.
C)Act on customers' conversations.
D)Relate information to the company's existing information.
E)Analyze customer conversations.

Question

Quizplus · Accepted Answer

The LARA framework includes Listening to customer conversations, Analyzing customer conversations, Relating information to the company's existing information, and Acting on customers' conversations. It does not include acting on the company's needs.

Which of the Following Is Not Included in the LARA