According to Forrester's Social Technographics Model a ______ score reflects whether social media is a valued channel for customer support.
A)Discover.
B)Explore.
C)Use.
D)Ask.
E)Engage.

Question

Quizplus · Accepted Answer

The "Ask" score in Forrester's Social Technographics Model specifically measures how customers use social media to ask questions of a company, making it a direct indicator of whether social media is a valued channel for customer support.

According to Forrester's Social Technographics Model a ______ Score Reflects