What is the goal of measuring service quality as a key performance indicator?
A)To determine what design choices trigger the best performance on the KPIs.
B)To compare the cost of different tactics.
C)To determine the time value of performing one action vs.another action.
D)To determine how well the brand addressed customer needs.
E)To gauge the successfulness of risk mitigation efforts.

Question

Quizplus · Accepted Answer

The goal of measuring service quality as a key performance indicator is to determine how well the brand addressed customer needs. This helps the business to understand where improvements can be made to better meet their customer's expectations and improve customer satisfaction.

What Is the Goal of Measuring Service Quality as a Key