The unit secretary receives a phone call from the health insurer for a hospitalized patient. The caller seeks information about the patient's projected length of stay. How should the nurse instruct the unit secretary to handle the request?
A) Obtain the information from the patient's medical record and relay it to the caller.
B) Inform the caller that all information about patients is confidential.
C) Refer the request for information to the patient's case manager.
D) Refer the request to the health care provider.
Correct Answer:
Verified
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