A Nurse in the Clinic Has a Full Appointment Schedule

A nurse in the clinic has a full appointment schedule. A Hispanic American patient arrives at 1230 for a 1000 appointment. A Native American patient does not keep an appointment at all. What understanding will improve the nurse's planning? These patients are

A) members of cultural groups that have a different view of time.
B) immature and irresponsible in health care matters.
C) acting-out feelings of anger toward the system.
D) displaying passive-aggressive tendencies.