Which of the following statements is NOT true?
A) One factor that can influence how a patient feels about the dental office is how he is treated on the phone.
B) A patient's home situation may be a factor in his current acceptance of dental treatment.
C) Previous dental experiences can have an influence on the patient's acceptance of dental treatment.
D) Only patients who appear tense, suspicious, or resistant to suggested treatment have emotional needs that the staff should be aware of.
Correct Answer:
Verified
Q18: Which of the following lifestyle choices will
Q19: Methods to reduce stress in the dental
Q20: Phone skills include:
A)speaking indirectly into the receiver,
Q23: What information should be included when dictating
Q24: When completing written correspondence to insurance carriers,which
Q25: Nonverbal communication:
A)is only expressed through body language.
B)is
Q26: A parent reprimanding a child for eating
Q27: Items that need to be included when
Q28: A patient's response to dental treatment:
A)is limited
Q33: How should a dental assistant react if,while
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