A salesperson wants to meet the customer's needs to receive a special price on a product,but also follow the company's policy,which forbids this practice.What specific determinant of performance is this salesperson struggling with?

Question

Quizplus · Accepted Answer

The salesperson is struggling with role perception, which means he/she is not clear about the parameters of his/her job role or is confused about the organization's policies, leading to a conflict between his/her desire to meet the customer's needs and the company's rules.

A Salesperson Wants to Meet the Customer's Needs to Receive