When a customer already in line in a queuing system becomes impatient and leaves the system before starting service,this is called:
A) balking
B) limited waiting
C) quitting
D) reneging

Question

When a customer already in line in a queuing system becomes impatient and leaves the system before starting service,this is called:
A) balking 
B) limited waiting 
C) quitting 
D) reneging

Quizplus · Accepted Answer

When a customer becomes impatient and leaves the queue before receiving service, it is referred to as reneging. Balking refers to when a potential customer decides not to enter the queue at all. Limited waiting refers to a policy in which customers are not allowed to wait in the queue for too long. Quitting is a general term that could refer to any number of actions a customer might take, including leaving the queue.

When a Customer Already in Line in a Queuing System