As a new manager in the ED,you meet with each of the staff to ask about their priorities and what they think is going well in the department or what is of concern to them.Almost all of the staff express frustration and distress at being treated rudely or disrespectfully by patients,staff from other departments,and physicians and complain that they feel that nurses in the ED are not valued.With the staff,you brainstorm to raise the profile of nurses.Which of the following strategies would be most effective?

Question

Quizplus · Accepted Answer

Demonstrating a positive and professional attitude about being a nurse to nursing colleagues,patients and their families,other colleagues in the workplace,and the public facilitates the exercise of power among colleagues while educating others about nurses and nursing.A powerful image is an important aspect of demonstrating this positive professional attitude and includes how we identify ourselves,how we dress,whether we are punctual for commitments,and whether we speak positively about our work.Bullying and incivility are negative expressions of power that can affect patient outcomes.The Joint Commission standard demands that leaders ensure that a code of conduct is implemented to ensure patient safety and a culture of quality.

As a New Manager in the ED,you Meet with Each