Elizabeth,an RN with approximately 15 years of service on your unit,walks away from one of the learning sessions on IV care and you overhear her telling a colleague that she thought the session was a waste of time because "the unit has been using heparin for years and there has never been any adverse effects." You follow up with Elizabeth and discover that she is really quite angry about the information sessions because she feels that you are implying that "what she has been doing all these years means that she is incompetent and doesn't care about her patients." Your response to her indicates that:
A) Elizabeth will never adopt the change.
B) Elizabeth is insecure in her practice.
C) Elizabeth requires more information about the practice.
D) change involves emotions.

Question

Quizplus · Accepted Answer

Change,whether proactively initiated at the point of change or imposed from external sources,affects people.Responses to all or part of the change process by individuals and groups may vary from full acceptance and willing participation to outright rejection or even rebellion.It is critical to be able to "read" people and to recognize that communication should involve people's emotions and feelings.

Elizabeth,an RN with Approximately 15 Years of Service on Your