The nurse manager is concerned about the negative ratings her unit has received on patient satisfaction surveys.The first step in addressing this issue from the point of view of quality improvement is to:
A) assemble a team.
B) establish a benchmark.
C) identify a clinical activity for review.
D) establish outcomes.

Question

Quizplus · Accepted Answer

In theory,all aspects of clinical activity could be improved through the QI process.However,QI efforts should be concentrated on changes to patient care that will have the greatest effect.

The Nurse Manager Is Concerned About the Negative Ratings Her