Incivility is a disruptive behavior or communication that creates a negative environment and interferes with quality patient care and safety.The manager can implement the following steps that help to alleviate uncivil behavior on a unit.(A)Suspending the staff member from work,(B)Providing written admonishment that is discussed and placed in the employee's file,(C)Providing verbal admonishment,(D)Terminating the staff member
A) A, B, C, D
B) B, A, C, D
C) C, B, A, D
D) C, A, B, D

Question

Quizplus · Accepted Answer

The steps in progressive discipline are followed from the least severe (counseling the employee)to the most severe (termination).Studies have shown that following this sequence provides a fair and effective plan for discipline and remediation.

Incivility Is a Disruptive Behavior or Communication That Creates a Negative