Deming,who revitalized the Japanese industry with his focus on total quality management (TQM) and continuous quality improvement (CQI) ,introduced what concept to TQM?
A) Trilogy concept
B) Zero defects concept
C) Plan-do-check-act cycle (PDCA)
D) Quality as conformance concept
Correct Answer:
Verified
Q4: Which event during the 1940s helped the
Q5: Several tools are available to analyze information
Q6: Which quality management philosopher believed in a
Q7: Both leaders and managers have a responsibility
Q8: Establishing the validity of the tools used
Q10: The federal government began facilitating competition among
Q11: The evaluator should structure the evaluation using
Q12: Which organization required audits of care,which later
Q13: Continuous quality improvement (CQI)is a process carried
Q14: Several tools are used to collect data
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