Experts advise that bad news for employees be delivered in person whenever possible.
Correct Answer:
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Q12: Because negative messages can seem intensely personal
Q13: When delivering bad news you have only
Q14: The indirect approach actually softens the delivery
Q15: You should use the indirect approach if
Q16: If your boss likes brief messages that
Q18: A direct approach starts with the bad
Q19: If the bad news is a minor
Q20: The direct approach is never used for
Q21: Employees are always at fault when there
Q22: When refusing to make an adjustment,avoid calling
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