A reliable employee you supervise has come to speak with you about a leave of absence related to personal issues.To understand her feelings and needs,you should engage in ________ listening.
A) content
B) empathic
C) critical
D) sustained
E) defensive

Question

Quizplus · Accepted Answer

B)The goal of empathic listening is to understand the speaker's feelings,needs,and wants so that you can appreciate his or her point of view,regardless of whether you share that perspective.By listening with empathy,you help the individual vent the emotions that prevent a calm,clear-headed approach to the subject.There is no such term as sustained listening.

A Reliable Employee You Supervise Has Come to Speak with You