C)Telephone calls can convey quite a few nonverbal signals including tone of voice,pace,laughter,and pauses.Telephone calls are acceptable for both external and internal communication and still practical.In some situations,telephone calls are preferable; in others,electronic media is preferred.

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Telephone Calls Are

Question 33

Multiple Choice

Telephone calls are

A) completely incapable of conveying nonverbal signals.
B) now acceptable only for external communication.
C) capable of conveying quite a few nonverbal signals.
D) no longer practical when compared to email.
E) preferable to electronic media when you need a permanent record.

Correct Answer: