To improve the readability of your messages,make liberal use of references such as "the latter," "the former," "the aforementioned," and "as mentioned above."

Question

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Clarify awkward references.If you want readers to refer to a specific point in a document,avoid vague references such as "the above-mentioned," "as mentioned above," "the aforementioned," "the former," "the latter," and "respectively." Use a specific pointer such as "as described in the second paragraph on page 22."

To Improve the Readability of Your Messages,make Liberal Use of References