If a customer uses the comment feature to criticize the content of your business blog,
A) you should respond promptly and honestly.
B) ignore it unless the critic is incorrect.
C) post it, and follow with a blog entry to show your audience that it will not be tolerated.
D) you should immediately shut the blog down to avoid potential harm to your reputation.
E) do none of the above.

Question

Quizplus · Accepted Answer

A)Always be transparent and honest.Honesty is always essential,of course,but a particular issue that has tripped up a few companies in recent years is hiding behind an online blogging persona.Regardless of whether the critic or complaint is correct or incorrect,you should always respond honestly and promptly.Posting a complaint with a blog entry blasting the commenter is not good customer service.Shutting down your blog because of a complaint is not good customer service.

If a Customer Uses the Comment Feature to Criticize the Content