When Graham is printing copies from the computer in the library, the paper keeps jamming in the machine. He takes the paper out of the paper tray, fans it, and then flips it over, so the other side of the paper feeds first. This is the way he solves similar problems on the photocopy machine at the office where he works. Which problem-solving heuristic is consistent with Graham's method of solving the problem?

Question

Quizplus · Accepted Answer

Graham is using an analogy from his experience with a photocopy machine to solve the problem with the printer in the library. Searching for analogies is a problem-solving heuristic where the individual draws upon past experiences to find a solution to a current problem.

When Graham Is Printing Copies from the Computer in the Library