A ____ is a legally binding,written document,that can include service parameters offered in the service,various types of service/support options,incentives if the service levels are exceeded,and penalties if service levels are not met.
A) connection admission control
B) service level agreement
C) software license agreement
D) congestion control

Question

Quizplus · Accepted Answer

A service level agreement (SLA) is a legally binding document that specifies the level of service that a customer can expect from a service provider. It outlines the various types of services and support options being offered, incentives for exceeding service levels, and penalties if service levels are not met. SLAs are commonly used in IT service management, but can be applied in any service-based industry. Choice A (connection admission control) and choice D (congestion control) are related to network performance and are not necessarily tied to service agreements. Choice C (software license agreement) is a different type of legal agreement that covers the terms and conditions of using a software product.

A ____ Is a Legally Binding,written Document,that Can Include Service