When one of Canada's largest financial service providers wanted to develop a customer-focused sales and service culture, an executive team developed the plan through the use of_____ communication.
A) upward
B) dyadic
C) horizontal
D) downward
E) functional

Question

When one of Canada's largest financial service providers wanted to develop a customer-focused sales and service culture, an executive team developed the plan through the use of_____   communication.
A) upward
B) dyadic
C) horizontal
D) downward
E) functional

Quizplus · Accepted Answer

Horizontal communication flows among managers who are at the same organizational level.

When One of Canada's Largest Financial Service Providers Wanted to Develop