When one plant was closed due to a merger, employees were forced to move to another and take substantial cuts in their hourly wage. Managers should engaged in ____ as employees described the forced changes in their lifestyles.
A)empathetic listening
B)positive feedback
C)reactive communication
D)dyadic communication
E)coaching

Question

Quizplus · Accepted Answer

Managers should engage in empathetic listening to understand and acknowledge the employees' feelings and concerns about the forced changes in their lifestyles.

When One Plant Was Closed Due to a Merger, Employees