____ is a performance assessment in which companies identify which customers are leaving and the rate at which customers are leaving.
A)Customer subjectivity
B)Customer satisfaction
C)Customer defection
D)Customer objectivity
E)Customer benefitizing

Question

Quizplus · Accepted Answer

Customer defection refers to the process of identifying and analyzing the rate at which customers are leaving a company.

____ Is a Performance Assessment in Which Companies Identify Which