Susan leads a product innovation team. Her team meetings usually involve heated arguments, and many of the team members are known to lose their composure while discussing a new product idea. However, the team members immediately reconcile with each other after the meetings. This scenario illustrates the concept of _____.

Question

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The scenario describes cognitive conflict, which is a type of conflict that arises from differences in ideas and perspectives. The heated arguments and loss of composure suggest that the team members are experiencing cognitive conflict. However, the fact that they immediately reconcile with each other after the meetings means that they are able to work through the conflict and find a solution, which can lead to better product innovation. Structural accommodation refers to changes in organizational structures or processes to accommodate different perspectives or needs. Conservative bias is a type of bias that favors maintaining the status quo. Minority domination occurs when a minority group dominates decision-making processes. None of these concepts are illustrated in the scenario.

Susan Leads a Product Innovation Team