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Sam Is a Customer Service Executive at Flix-An Apparel Store

Question 51

Multiple Choice

Sam is a customer service executive at Flix-an apparel store. He went beyond his primary role of assisting customers to suggesting or styling outfits for them. This gesture was well appreciated by the customers. The company's manager immediately rewarded Sam with a bonus for his good performance. Which of the following theories of motivation did Sam's manager adopt in this scenario?


A) Contingency theory
B) Systems theory
C) Equity theory
D) Reinforcement theory

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