Brian, a manager at a logistics company, personally delivered a small golden flag to every employee who performed well in the previous quarter, indicating that he or she is eligible for a promotion. In this scenario, Brian was engaged in _____.
A) encoding
B) benchmarking
C) decoding
D) brainstorming

Question

Quizplus · Accepted Answer

Brian was engaged in encoding, which refers to the process of converting a message into a form that can be transmitted to another person or group. In this case, Brian encoded his message of recognition and eligibility for promotion by personally delivering a small golden flag to each employee.

Brian, a Manager at a Logistics Company, Personally Delivered a Small