__________occurs when behavior and work procedures do not conform to standards.
A) Suboptimization
B) Benchmarking
C) Control loss
D) Customer defection

Question

Quizplus · Accepted Answer

Control loss refers to a situation where behavior and work procedures do not conform to standards, leading to a lack of control over the process or outcome. Suboptimization refers to a situation where a part of the system is optimized at the expense of the whole system. Benchmarking is a process of comparing one's performance against industry standards or best practices. Customer defection refers to the situation where customers stop doing business with a company.

__________Occurs When Behavior and Work Procedures Do Not Conform to Standards