Alaya's Secret is a chain of beauty salons, where part of employees' monthly leaves is granted depending on customer feedback. Two days of leave are granted based on performance and the remaining three days are granted based on customers' feedback on the quality of service. In this case, Alaya's Secret is committed to _____.
A) total quality management
B) line-flow production
C) implementing a just-in-time program
D) internal service quality

Question

Quizplus · Accepted Answer

Alaya's Secret is committed to total quality management, which is an approach that focuses on continuous improvement of products or services, aiming to exceed customer expectations. The salon's practice of granting employees leave based on customer feedback reflects their commitment to improving service quality and creating a customer-centric culture.

Alaya's Secret Is a Chain of Beauty Salons, Where Part