Wyatt Four-Wheel Services is a popular garage, where part of employees' monthly salary depends on customer satisfaction. Seventy percent of the incentive is based on performance and the remaining thirty percent is based on customer satisfaction ratings and the quality of service. In this case, Wyatt Four-Wheel Services is committed to _____.
A) internal service quality
B) line-flow production
C) implementing a just-in-time program
D) total quality management

Question

Quizplus · Accepted Answer

The commitment to basing part of employees' monthly salary on customer satisfaction ratings and service quality shows a commitment to total quality management (TQM). TQM is a management approach that prioritizes continuous improvement, customer satisfaction, and employee involvement in achieving organizational objectives.

Wyatt Four-Wheel Services Is a Popular Garage, Where Part of Employees