Brian, the operations manager in a company that manufactures light bulbs, calculates the daily productivity at the factory by determining the amount of tungsten filaments required to produce a light bulb. In this scenario, Brian calculates _____.
A) partial productivity
B) internal service quality
C) multifactor productivity
D) the service recovery ratio

Question

Quizplus · Accepted Answer

Partial productivity measures the output relative to a single input, such as the amount of tungsten filaments used to produce a light bulb.

Brian, the Operations Manager in a Company That Manufactures Light