Answering services can be used for which of the following?
A) Cover the telephone if all staff members need to be away at the same time
B) Buffer and screen after-hours calls
C) Act as the first point of contact with the practice
D) Take messages
E) Both A and B

Question

Quizplus · Accepted Answer

The staff at the answering service can act as a buffer for the provider after hours by screening the calls. answering services also can be used to cover the telephone if all staff members need to be away from the telephones at the same time. By following the criteria given to them by the healthcare facility, they can determine whether the provider (or on-call person) should be contacted or the patient directed to the hospital emergency department, or whether a message can be taken and relayed to the healthcare facility in the morning.

Answering Services Can Be Used for Which of the Following