Managed care organizations usually require a referral to a specialist.
Correct Answer:
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Q59: STAT means "as soon as possible."
Q60: Legible and complete phone messages are vital,
Q61: The medical assistant should never give patients
Q62: The medical assistant can refer patients to
Q63: The medical assistant should speak at a
Q65: If a patient calls the office and
Q66: Patients should always be given an exact
Q67: The medical assistant should use medical jargon
Q68: The medical assistant should never argue with
Q69: If a caller refuses to identify himself
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