Lance Tells His Therapist,"My Whole World Is a Mess and Nobody

Lance tells his therapist,"My whole world is a mess and nobody cares for me or is concerned about what happens to me." Lance's therapist knows that he has many friends who are concerned about him,but she tells him,"I understand why you might feel that way right now,and it must be difficult for you to deal with your feelings of abandonment." In this interaction,what quality does Lance's therapist display

A)  clarification 
B)  unconditional positive regard 
C)  empathy 
D)  genuineness