Which of the following best explains the term 'Service Level Agreement (SLA)?
A) An agreement specifying starting and finishing times for the service.
B) A description of the performance which needs to be delivered by the supplier.
C) A description of the contract value for the provision of a service.
D) A contractual agreement .

Question

Which of the following best explains the term 'Service Level Agreement (SLA)? 
A) An agreement specifying starting and finishing times for the service. 
B) A description of the performance which needs to be delivered by the supplier. 
C) A description of the contract value for the provision of a service. 
D) A contractual agreement .

Quizplus · Accepted Answer

A Service Level Agreement (SLA) is a description of the performance which needs to be delivered by the supplier. It outlines the quality and level of service that the provider is responsible for delivering to the customer.

Which of the Following Best Explains the Term 'Service Level