How do customers play a role in changing the job of the modern manager?
A)Managers are learning to think of customers as adversaries in a battle of survival.
B)Managers are inviting customers to take control of the planning and design of new products.
C)Managers are increasingly de-emphasizing customer satisfaction as a major goal.
D)Managers are increasingly including customer satisfaction as a major goal.

Question

Quizplus · Accepted Answer

Customers are playing a crucial role in changing the job of the modern manager by increasing the emphasis on customer satisfaction as a major goal. With increased competition and changing consumer preferences, managers are prioritizing customer satisfaction to retain their customers and attract new ones. This shift in mindset has led to a focus on providing better customer service, personalized experiences, and improved product quality.

How Do Customers Play a Role in Changing the Job