What is WOW, and how does Zappos deliver it to its customers?
A)WOW is a sense of toughness and satisfaction that is gained primarily through low prices.
B)WOW is a sense of delight and satisfaction that is gained primarily through excellent service.
C)WOW is a sense of astonishment that is gained primarily through selling shoes that no other company has.
D)WOW is a sense of wonder that is gained primarily through a sense of corporate spirituality.

Question

Quizplus · Accepted Answer

According to Zappos, WOW is a sense of delight and satisfaction that is gained primarily through excellent service. Zappos delivers WOW to its customers by providing free and fast shipping, a 365-day return policy, 24/7 customer service, and a focus on building relationships with customers through personalized interactions.

What Is WOW, and How Does Zappos Deliver It to Its