A new mother says,"My baby is being kept in the nursery.I'm really worried about him.I'm also worried that the separation will interfere with breastfeeding." The most appropriate response by the nurse is,
A) "Well, that's not my territory. You'll have to deal with the nursery staff about breastfeeding."
B) "As a nurse on this unit, I can assure you that we will do all we can to help you."
C) "I can see you're upset about this, but to be honest with you, I'm a new nurse here, and I'm not sure how I can help you."
D) "I can see this is a problem for you. I will go to the nursery and see if I can get some answers for you."

Question

Quizplus · Accepted Answer

The most appropriate response in this situation is to validate the mother's concerns and offer to help. Option D is the best choice because the nurse acknowledges the mother's worries and takes an active step to try to get information from the nursery staff. Option A is dismissive and unhelpful, while option B is appropriate but does not address the specific concern about breastfeeding. Option C is also unhelpful, as the nurse should not dismiss the mother's concerns simply because they are new.

A New Mother Says,"My Baby Is Being Kept in the Nursery.I'm