Which of the following examples illustrates the nurse's failure to use flexibility effectively in professional communication?
A) Asking on the admission assessment, "You don't smoke, do you?"
B) When updating a family member on a patient's condition stating, "Your wife's ABG report indicates significant hypoxia."
C) Continuing to follow the agenda in a staff meeting when people are obviously upset by a recent death on the unit
D) Requiring nurses to read back phone orders to physicians

Question

Quizplus · Accepted Answer

Continuing to follow the agenda in a staff meeting when people are obviously upset by a recent death on the unit demonstrates inflexibility in communication. In this situation, the nurse should acknowledge the emotions and allow the discussion to veer from the agenda to address the issue at hand.

Which of the Following Examples Illustrates the Nurse's Failure to Use