Neutral-news messages contain content that is not likely to generate an emotional reaction from the receiver.
Correct Answer:
Verified
Q3: An attempt at resale or sales promotion
Q11: Appreciation letters that are not sent in
Q12: Routine claims assume that a request will
Q13: Which of the following is a feature
Q13: Good- or neutral-news messages follow a deductive
Q15: Asking a colleague or employee to walk
Q17: Form messages are a fast and efficient
Q18: While writing an appreciation message, exaggerated language
Q20: Memos or email messages are the most
Q21: Ola Jensen has placed her first order
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