Alana orders a pink shirt from BuyClothes.com but receives an orange shirt instead. The store advertises a free exchange policy for goods. Therefore, Alana should write a _____ to get the correct shirt that she ordered.

Question

Quizplus · Accepted Answer

Alana should write a routine claim to inform BuyClothes.com about their mistake and request an exchange for the correct shirt. A routine claim is a type of message that customers send to complain about products or services that did not meet their expectations. Since the store advertises a free exchange policy, it is reasonable for Alana to expect a resolution to the problem. Writing a routine claim allows her to assert her rights as a customer and receive the product she ordered without causing unnecessary conflict.

Alana Orders a Pink Shirt from BuyClothes