Melody is responding negatively to a request for a claim. Which of the following suggestions should she follow while composing her message to the customer?

Question

Quizplus · Accepted Answer

It is important to present reasons for the refusal objectively in order to avoid offending or angering the customer. This way, a detailed and calm explanation of the reasons for the refusal can clarify the situation while simultaneously reassuring the customer that their claim was taken seriously.

Melody Is Responding Negatively to a Request for a Claim