The county dispatch center where you work employs Emergency Medical Dispatchers (EMDs) as call takers. This enables the dispatch center to:

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Employing Emergency Medical Dispatchers (EMDs) as call takers allows the dispatch center to provide medical instructions to the caller prior to the arrival of EMS. This is important because in many medical emergencies, the first few minutes can be critical, and the EMDs can provide guidance on how to manage the situation before EMS arrives. However, employing EMDs does not necessarily mean that the center can handle all emergency calls including those for police and fire, use computer technology for dispatching the closest ambulance, or properly utilize an enhanced 911 call-taking system.

The County Dispatch Center Where You Work Employs Emergency Medical