If a user on a laptop complains that they are unable to sign into Windows even though they are certain they are entering the correct password, what should you have them do?
A) perform a reboot
B) bring the laptop to an authorized repair shop
C) check the NumLock indicator on the laptop
D) Replace the laptop keyboard

Question

Quizplus · Accepted Answer

Checking the NumLock indicator on the laptop is a simple and common solution to this issue as it can cause the password to appear incorrect if the NumLock is on. Performing a reboot is also a good troubleshooting step, but the first step should be to check the NumLock. Bringing the laptop to an authorized repair shop or replacing the laptop keyboard would be unnecessary and expensive solutions to this simple issue.

If a User on a Laptop Complains That They Are